Frequently Asked Questions
Product Information
What makes BUILD supplements different?
They work right because they're built right! Every BUILD premium product is rigorously third-party tested for purity, potency, and safety in our NSF/GMP-certified facility in the USA. No fillers and no shortcuts—just pure, science-based formulas that help you BUILD your best self.
Unlike many supplement companies that cut corners with inferior ingredients, overseas manufacturing, or minimal testing, BUILD is obsessed with quality at every step. You're getting pharmaceutical-grade supplements, not watered-down products common in the supplement industry.Â
Are your supplements third-party tested?
Yes. All our products undergo rigorous third-party testing for purity, potency, and safety to ensure you're getting exactly what's on the label.
What does "third-party tested" mean?
Third-party testing means an independent laboratory (not affiliated with our company) tests our products to verify their purity, potency, and safety. This ensures unbiased quality verification.
Are your supplements made in the USA?
Yes, all BUILD supplements are manufactured in the USA using the highest quality ingredients
Do your supplements contain fillers or artificial ingredients?
No. We believe in clean, pure formulations without unnecessary fillers, artificial colors, or preservatives.
Product Usage & Safety
How should I take your supplements?
Each product has specific usage instructions on the label. Generally:
- Take supplements with food to enhance absorption.
- Follow the recommended dosage on the product label.
- Consult your healthcare provider before starting any new supplement regimen.
Can I take multiple BUILD supplements together?
While our supplements are generally safe to combine, we recommend consulting with your healthcare provider before taking multiple supplements simultaneously.
Are your supplements safe for pregnant or nursing women?
Please consult your healthcare provider before taking any supplements if you are pregnant, nursing, or planning to become pregnant.
What if I'm taking prescription medications?
Always consult your healthcare provider or pharmacist before adding supplements to your routine if you're taking prescription medications, as some supplements may interact with certain drugs.
What age group are your supplements intended for?
Our supplements are formulated for adults 18 years and older. Keep all supplements out of reach of children.
Ordering & Account
How do I place an order?
You can place orders directly on each product page through this website, TheBuildBrand.com. Simply add products to your cart and proceed through our secure checkout process.
Do I need to create an account to order?
No. You can checkout as a guest, but creating an account allows you to manage subscriptions, view order history, and save your information for faster future checkouts.
Do you offer subscription services?
Yes. Simply choose a subscription on the product page.
What payment methods do you accept?
We accept all major credit cards, PayPal, Google Pay, and other secure payment methods processed through our encrypted checkout system.
Can I modify or cancel my order after placing it?
Please contact our customer service team immediately if you need to modify or cancel your order. Once an order has shipped, modifications are not possible.
Shipping & Delivery
How much does shipping cost?
We offer free shipping on purchases over $50.00. Otherwise, shipping costs vary based on your location and order size. You'll see exact shipping costs at checkout before completing your purchase.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options may be available at checkout.
Do you ship internationally?
Currently, we only ship within the United States
How can I track my order?
Once your order ships, you'll receive a tracking number via email.
What if my package is damaged or lost?
If your package arrives damaged or doesn't arrive at all, please contact our customer service team immediately. We'll work with you to quickly resolve the issue.
Returns & Refunds
What is your return policy?
We believe you're going to love our products but in case you don't, we offer a 30-day money back guarantee. Please contact our support team at support@thebuildbrand.com within 30 days of receiving your order. Please see our detailed Refund Policy pages for more details.
How do I return a product?
Contact our customer service team to initiate a return. They'll guide you through the return process and provide any necessary return authorization information. Please see our detailed Refund Policy pages for more details.
Do I have to pay for return shipping?
Yes. Our customers are responsible for paying for the shipping cost to return products.
When will I receive my refund?
Refund processing times vary depending on your payment method and bank. Please allow 1 billing cycle for the refund credit to appear on your credit card statement.
For complete details on shipping and returns, please visit our Shipping Policy and Refund Policy pages