Privacy policy

Introduction

The Build Brand LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By accessing or using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

  • Create an account or register for our services
  • Make a purchase or place an order
  • Subscribe to our newsletter or marketing communications
  • Contact us with questions or feedback

Participate in surveys, contests, or promotions

This information may include:

  • Name and contact information (email, phone, address)
  • Billing and shipping information
  • Payment information (processed securely through third-party providers)
  • Account credentials (username, password)
  • Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage, including:

  • IP address and geolocation data
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on our site
  • Referring websites and search terms
  • Cookies and similar tracking technologies

Third-Party Information

We may receive information about you from third parties, such as:

  • Social media platforms (if you connect your accounts)
  • Payment processors and shipping partners
  • Marketing and analytics service providers
  • Public databases and data aggregators

How We Use Your Information

We use the collected information for the following purposes:

  • Order Processing: To process transactions, fulfill orders, and provide customer service
  • Account Management: To create and manage your account and subscriptions
  • Communication: To send order confirmations, shipping updates, and respond to inquiries
  • Marketing: To send promotional emails, newsletters, and personalized offers (with your consent)
  • Website Improvement: To analyze website usage and improve our services
  • Legal Compliance: To comply with applicable laws and protect our legal rights
  • Security: To detect, prevent, and address fraud and security issues

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our website and conducting business, including:

  • Payment processors (Stripe, PayPal, etc.)
  • Shipping and fulfillment partners
  • Email marketing services
  • Analytics providers
  • Customer support platforms

Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders, subpoenas, or legal process
  • Government requests or investigations
  • Protection of our rights, property, or safety
  • Enforcement of our terms of service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These include:

  • Essential Cookies: Required for basic website functionality
  • Analytics Cookies: Help us understand how visitors use our site
  • Marketing Cookies: Used to deliver personalized advertisements
  • Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser, but disabling certain cookies may affect website functionality.

Third-Party Analytics and Advertising

We use third-party services for analytics and advertising, including:

  • Google Analytics: To analyze website traffic and user behavior
  • Facebook Pixel: For targeted advertising on Facebook and Instagram
  • Google Ads: For remarketing and conversion tracking

These services may use cookies and similar technologies to collect information about your online activities. You can opt out of targeted advertising through:

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Security measures include:

  • SSL encryption for data transmission
  • Secure payment processing
  • Regular security audits and updates
  • Limited access to personal information
  • Employee training on data protection

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Generally:

  • Account information is retained while your account is active
  • Transaction records are kept for 7 years for tax and legal purposes
  • Marketing communications data is retained until you unsubscribe

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Opt-Out: Unsubscribe from marketing communications
  • Restriction: Request limitation of processing in certain circumstances

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

International Data Transfers

If you are located outside the United States, please note that your information may be transferred to and processed in the United States, where our servers are located and our business is operated.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know what personal information is collected and how it's used
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising privacy rights

We do not sell personal information as defined by the CCPA.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

  • Post the updated policy on our website
  • Update the "Last Updated" date
  • Notify you of significant changes via email or website notice

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

The Build Brand LLC

 Email: support@thebuildbrand.com

For privacy-related inquiries, please include "Privacy Policy" in the subject line.

 Last Updated: 6-1-2025